An impediment is a reason a Work Order is blocked from progressing — for example, waiting on materials, a site access issue, or a change order. Site Manager lets field users report and manage impediments without needing to go through the office.
Reporting an impediment on a Work Order
Open the Work Order in Site Manager.
Select the option to add or change impediments.
Choose from your company's list of impediment reasons (managed in INNERGY — see What Is the Impediments Grid?).
Site Manager prevents adding the same impediment twice to the same Work Order.
Managing impediments across multiple Work Orders
Supervisors can add or remove an impediment across several Work Orders at once instead of updating each one individually — useful when one issue (like a materials delay) affects a whole batch of Work Orders.
Who can do this
Reporting and changing impediments requires the appropriate Site Manager Work Order permission, assigned through your Role (see Site Manager Permissions: What Each Role Can See and Do).
Internal draft note — remove before publishing: confirm exact in-app labels/screens with screenshots; run through house style/brand voice pass.