There are two different QR scanning workflows in INNERGY, and they serve different purposes:
Use Case 1 QR Code to Login to the Kiosk (Employee Scan)
Scanning your employee QR code at the Kiosk login screen authenticates you into the Kiosk. This works via your employee profile/PIN setup.
Use Case 2 Scanning a Work Order QR Code to Start Time (Time Tracking)
This is a completely different feature and does NOT require a special Company Setup mode to activate. Here's how it actually works:
The correct workflow to start time tracking on a Work Order via the Kiosk:
Go to app.innergy.com/kiosk
Log in with your PIN or scan your employee QR code
From the main Kiosk screen, select Time Tracking
Click Clock In to start your session
Click Start New Activity
Select Work on a Work Order
From here you can either:
Manually search and select your Work Order, OR
Scan the Work Order's QR code, but the Kiosk tab must be the active/focused tab in your browser when you scan. This is a very common miss. Click somewhere in the white space of the Kiosk tab first, then scan.
Once the Work Order is selected, choose your Labor Item (e.g., Case Good Assembly)
Time tracking begins!
Critical details to consider:
The QR scan on a work order functions as a keyboard input into the focused browser tab. If the Kiosk tab isn't actively focused when you scan, the scan data goes nowhere, and it looks like scanning doesn't work.
Fix: Before scanning the Work Order QR code, click anywhere in the white area of the Kiosk tab to ensure focus, then scan.
One More Thing to Verify
Make sure the Work Order actually has a QR code printed on it that encodes a value INNERGY recognizes. If the QR code on the work order was generated externally or doesn't match the INNERGY Work Order ID format, it won't trigger the system correctly.